PRODUCT

What do I get with the door handles?

Door handles include everything you need. The 2 handles 1 for each side of the door, striker plate and all locking mechanisms etc. which relate to the door handle type you've purchased, passage, entrance or privacy door handles. Installation instructions and templates also included.

 

Can I install my own door handles?

Yes you sure can. Full instructions can be found here

 

What finish are your black door handles and hardware?

Our black range is finished using the most durable methods. Our levers are powder coated and our flush handles are electroplated. Both are exceptionally durable as well as giving them a unique look

 

Do you have a showroom where I can view your hardwaqre?

No. HardwareBox only operates our own warehouses and delivery networks, we do not have showrooms or physical stores. To help you as much as possible we try to provide as many images as possible, clear dimensions, blog articles and a very responsive customer service to make your purchase as easy as possible!

 

What about if I change my mind about a purchase?

Not a problem! We offer 30 day returns meaning you can return the item and get a refund for the purchase price, no questions asked ! 

 

How Secure is the purchasing process?

Short answer, Very ! We are PCI compliant, and our entire website is independently audited against stringent PCI security standards every three months. We use eWay for payment processing, the leading payment processor in Australia. Our store's online checkout process is also secured with a SSL certificate.

 

I can see the item in your store but it won't let be add it to the cart?

The most likely cause of this is due to the item being out of stock. Generally if more stock is due in soon there will be a date when it will come in on the product page. Or you can contact us to find out the ETA.

 

 

DELIVERY

How long will delivery be?

Delivery across the whole range is generally 1-5 days. We dispatch within 24 hours. All our deliveries are tracked so you can see where it is at any time. We utilise Sendle for our deliveries

How much will my delivery cost?

Delivery is FREE across Australia for ALL products for orders above $50 !

 

Where do you ship to?

Any address across Australia. For orders in the United States please visit Mucheln.com

 

If I order several items at the one time, will they be delivered together?

Absolutely, they will be packed and delivered together.