PRODUCT

What do I get with the door handles?

Door handles include everything you need. The 2 handles 1 for each side of the door, striker plate and all locking mechanisms etc. which relate to the door handle type you've purchased, passage, entrance or privacy door handles. Installation instructions and templates also included.

 

Can I install my own door handles?

Yes you sure can. Full instructions can be found here

 

What finish are your black door handles and hardware?

Our black range is finished using the most durable methods. Our levers are powder coated and our flush handles are electroplated. Both are exceptionally durable as well as giving them a unique look

 

What is WELS and Watermark approval and does all your tapware comply?

WELS is Australia's water efficiency labelling scheme that requires certain products to be registered and labelled with their water efficiency in accordance with the standard set under the national Water Efficiency Labelling and Standards Act 2005.

WaterMark™ is a product quality certification mark provided by independent certifying authorities. It confirms the product complies with the Plumbing Code of Australia and the relevant Australian Standards, which relate to product quality, including health and safety, and warrant that it is fit for purpose.

All our products comply with all the WELS and WaterMark certifications !

 

How do I find out the dimensions of the taps, shower heads or other bathroom or kitchen fittings?

Most of our products will show the tap or showerhead dimensions on the product page as well as an image highlighting each measurement. If you want to check if the size is right for your use, feel free to contact us and we can provide further dimensions.

 

Do you have a showroom where I can view your taps?

No. HardwareBox only operates our own warehouses and delivery networks, we do not have showrooms or physical stores. To help you as much as possible we try to provide as many images as possible, clear dimensions, blog articles and a very responsive customer service to make your purchase as easy as possible!

 

What about if I change my mind about a purchase?

Not a problem! We offer 30 day returns meaning you can return the item and get a refund for the purchase price, no questions asked ! 

 

How Secure is the purchasing process?

Short answer, Very ! We are PCI compliant, and our entire website is independently audited against stringent PCI security standards every three months. We use eWay for payment processing, the leading payment processor in Australia. Our store's online checkout process is also secured with a SSL certificate.

 

I can see the item in your store but it won't let be add it to the cart?

The most likely cause of this is due to the item being out of stock. Generally if more stock is due in soon there will be a date when it will come in on the product page. Or you can contact us to find out the ETA.

 

 

DELIVERY

How long will delivery be?

Delivery across the whole range is generally 1-5 days. We dispatch within 24 hours. If you wish to receive it faster, please contact us and we can work out a solution ! All our deliveries are tracked so you can see where it is at any time. We utilise both Australia Post and couriers for delivery.

 

How much will my delivery cost?

Delivery is FREE across Australia for ALL products !

 

Where do you ship to?

Any address across Australia. For orders in the United States please visit Mucheln.com

 

If I order several items at the one time, will they be delivered together?

Absolutely, they will be packed and delivered together.